General Clerk III

Position Type:  Full time, Non-Exempt

Job Location:  Norfolk, VA

Mission Directed. Team Designed. Outcome Driven! 

Kokua Support Services Corporation (Kokua) proudly serves customers in the U.S. Government and  Department of Defense with a concentration on Engineering, Program and Acquisition Management,  Logistics, and Administration. Critical missions of our customer base allow our great employees to apply  their expertise every day to achieve success! Our employees are members of a diverse, supportive, and  professional team focused on customer satisfaction. Kokua’s distinguished excellence is enhanced  through a commitment to clients, employees, and community—for over 30 years. 

Job Summary

The General Clerk III must have a working knowledge and understanding of Department of Defense  and U.S. Navy accounting policies and procedures. This position requires experience working with  Joint Federal Travel Regulations (JFTR) and travel orders. The General Clerk III will need to have  excellent communication skills, be customer service oriented, and identify and resolve problems in a  timely manner. Additionally, this person should be self-motivated and able to work as part of a team.  

Duties include, but are not limited to the following:

-Type reports and other miscellaneous correspondence, open mail, perform data entry into the auditing  system (PPTAS), batch and assemble claims packages for audits, and perform research using various  systems. Scan documents into TRIM, file, sort and process documents as needed. Keep all incoming  faxes sorted and processed. Answer phones and emails, process and print collection letters and other  correspondence, respond to service members and other customers, process certified mail, and perform  other clerical tasks as assigned.

-Field and respond to customer inquiries received via phone, fax, email, answering system or written  correspondence. These responses can involve issues related to transportation, storage of personal  property, collections, payments, audits and re-audits, and entitlements for moving household goods.  Collect, validate, and correct as necessary, pertinent information in data records and supporting  documentation. 

-Maintain all case files, active and completed. Prepare and forward correspondence for un-collectables  to Defense Finance and Accounting Service, notification correspondence to member, and/or  requesting service members. 

-Generate correspondence and follow up on issues with customers. All correspondence, verbal or  written, must be answered within 48 hours of receipt. 

-Follow all standard operating procedures within the division and be in safeguarding privacy  act information of customers. Incumbent will not disclose any information regarding another  customer without legal authority.

-Assist the Consolidated Personal Property Shipping Office with managing the aged invoice process  by performing document research, extracting documentation from various systems, communicating  with vendors, preparing invoices and assembled packets. 

-Other duties as required.


-High School diploma or GED

Requirements for the position include:

-Possess a minimum of four (4) years administrative experience, with at least two (2) years in a Navy  or Marine Corps environment preferred.  

-Proficient in the use of a computer and printer, to include ability to conduct internet research.

-Proficient in the use of Microsoft Office Suite products such as Outlook, Word, and Excel. 

Desired Skills and Abilities:

-Experience with Government Household Goods/Personal Property moves. 

-Should possess general knowledge of the Joint Federal Travel Regulations, NAVSUP Publication 490,  an array of transportation functional areas, and DoD travel orders 

Come Join Our Team! Kokua is a Family-Oriented employer offering excellent benefits. Kokua  provides a choice of several medical plans, Company paid dental and vision plans, and immediate  vesting in our 401K plan with 5% matching. We offer a flexible spending account, Company paid  group term life and disability insurance, and generous paid vacation leave, separate sick leave and  holiday schedules.  

Interested Applicants should click the link below to apply:

Kokua is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive  consideration for employment without regard to race, color, religion, sex, pregnancy, sexual  orientation, gender identity, national origin, age (over 40 years), protected veteran status, disability,  or any other protected class. 

Kokua will provide reasonable accommodations to qualified individuals with disabilities. If you  require reasonable accommodation to apply for this job, please contact our Human Resources  Department at (757) 243-8462. 

V3 Certified Company

A proud V3-certified company
V3 Certified Company